Service Excellence For Frontliner
Hi Learners! These days, there are some factors that influence someone to choose or buy a product/services. Make clients satisfied is not enough, we should make that loyal with us, since there are lots of new competitor that wait patiently and will take over your clients, That’s why front liner nowadays should have an excellence service skill, not just ‘doing’ but doing it with heart which will resulting in customer satisfaction & customer loyalty that will create cutomer loyalty & creating positive ‘word of mouth’
By joining this course, participants will learn details about Service Excellence. From how to know what is the real expectations from clients until how to deliver excellence services. From technical until how to create willingness to do service excellence, start from the heart.
What will you learn?
– How to Create Trust & Build Rapport with Clients, Professionally
– Effective Communication for Excellence Service
– Effective Listening to get Valuable Data
– Telephone Courtesy
– How to Handle Direct & Indirect Complaints
What is the price inclusive of?
– Seminar Kit
– Coffee Break 2x
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level Intermediate
- Language Bahasa Indonesia
- Students 0
- Assessments Yes
How to Create Trust & Build Rapport with Clients, Professionally
Effective Communication for Excellence Service
Effective Listening to get Valuable Data
How to Handle Direct & Indirect Complaints